Adobe
Fonts & Typography · Digital Media ($17.65B segment)
Director, Product Management, first Product Director for the business|June 2023 – February 2026 · Seattle, WA
Scope
Led 6 product managers and set direction for a ~75-person cross-functional organization. Horizontal service; the north star was Creative Cloud membership value and retention. Charter: scale typography across Creative Cloud, Adobe Express, and Acrobat while pivoting the roadmap to generative AI.
Positive Highlights
- Proved typography drives revenue (FY25): redesigned Adobe Express font recommendations, lifting free-to-paid conversion 186% (0.5% → 1.42%) and making typography one of Express's top premium drivers; users who applied recommended fonts exported at 73.7% vs. 37.3% overall.
- Shipped a new usage-based foundry compensation model (2023): won executive approval and wrote the Creative Cloud–wide communications for a change that removed font entitlements from users. Shipped without backlash, saving $1M in royalty costs in year one and stabilizing royalty growth at 10% YoY while MAU grew 12%.
- Built the business case for Adobe's largest font library expansion in five years (Monotype partnership, April 2025) from observed user drop-off data; owned the go-to-market. Pre-instrumented launch KPIs: 1.2M users adopted fonts from the new library within weeks, failed searches fell 91%, and 21.1M missing-font events were eliminated, bringing Helvetica, Gotham, Avenir, DIN, and Proxima Nova natively into Creative Cloud.
- Scaled Adobe's unified text engine across 11 flagship applications to 15M monthly users with 40x performance gains in core typographic actions; grew Adobe Fonts to 12M+ MAU (2025), outpacing Creative Cloud 3x (11% YoY vs. 3%).
- Shipped Generative Text Edit (raster text editing) in Adobe Firefly Boards at MAX 2025. Owned product vision, strategy, and messaging; secured Photoshop and Express commitments to integrate in FY26.
- Took TyCo (codename) from concept past a go/no-go review with a dozen principal scientists to public beta, with a committed Express Assistant launch. Owned vision, strategy, and messaging; discontinued in Adobe's 2026 restructuring.
- Ran the Adobe Fonts website as both funnel and product lab: FY25 free account signups +36% YoY and unique visitors +17% on 4–6.5M unique sessions/month; tested tags, recommendations, and font pairing on the web before in-app rollout.
- Built the competitive case for Adobe's text engine vs. CSS-based engines; Express marketing used it in positioning against Canva.
- Defined Adobe's typography strategy for the generative AI era: repositioning fonts and text as core capabilities in AI-first workflows across Firefly and Express, including the business case for exposing font discovery APIs to AI assistants.
- Shipped client features at scale: Spell Check (Express), Dynamic Text in Photoshop (16.3% of Text MAU adoption), and the font picker across Photoshop, Android, and Neo.
- Grew Korea MAU 500% (from January 2021) through Korean font expansion, CCJK filters, and website improvements; closed long-standing East Asia text quality gaps.
Framework Playbook: Instrument Before Launch
- Define success metrics with the data team before launch (adoption, failed-search rate, missing-font events).
- Build the dashboards pre-launch so impact is read, not reconstructed.
- Tie each KPI to the original business-case claim (drop-off pattern → search failure → adoption).
Result: unimpeachable provenance. The launch numbers come from dashboards built before launch.
Adobe
Adobe Fonts & Type
Group Manager, Product & Product Marketing|March 2019 – June 2023 · Seattle, WA
Scope
Pitched for and won expanded leadership: owned both product strategy and product marketing for the fonts business, leading a team of 8 spanning product management, product marketing, content production, and (initially) customer support and enterprise sales. Presented strategy annually to the SVP.
Positive Highlights
- Set the annual strategy for the type organization for seven years (2019–2026). Won SVP buy-in annually, led execution of the resulting product roadmap, and approved mid-year reprioritizations across an organization that grew to 75.
- Won approval for Adobe's first unified text engine (2020): took it from concept to pitch to approval by an SVP and all Heads of Product, securing agreement that every application would replace its own text engine with a shared codebase. Enabled the text engine for Adobe Express and made Adobe's text behavior globally consistent, today serving 15M monthly users. Team grew to 15.
- Shipped the Adobe Fonts platform across Adobe.com and 12 Creative Cloud applications → 11M in-app MAU (unique users actively using fonts). App teams shipped the integration because it made their products better: fonts free with membership, automatic missing-font resolution, the library inside the canvas.
- Architected the usage-based royalty initiative (2019–2022): specified the usage-logging requirements for every app integration plus expiration and deactivation workflows, the activation-to-usage pivot that controlled royalty costs so the business could keep scaling.
- Shipped Express templates and "open in Express" on the Adobe Fonts website (2022), generating ~200K unique referrals to Adobe Express per quarter.
- Launched Add Your Own Fonts and Custom Fonts with dual-audience positioning: millions of user fonts brought onto the platform; added variable fonts to the service (2022).
- Formed and ran the Type Working Group (2020, ~2 years): a standing forum where client-app product owners resolved type roadmap collisions before they hit escalation.
- Developed non-traditional talent: converted a customer support manager into a product manager (later leading the variable fonts launch), coached a senior domain expert to Principal Product Manager, and built a content producer role whose livestream series became one of Adobe's most-viewed.
- Earned executive recognition for annual strategy presentations (“the best APS I've ever seen”, senior design executive).
Framework Playbook: Value-Led Platform Adoption: 12 App Teams, No Authority
- Make the integration the app team's win (missing-font resolution kills a top support issue; an in-app library increases time-in-canvas).
- Sequence by receptivity: flagship anchors first (Photoshop, Illustrator, InDesign), then the long tail.
- Standardize the integration surface so each additional app costs less to ship.
- Measure usage, not installs: report unique users using fonts in-app, the number app teams respect.
Framework Playbook: Dual-Audience Positioning: Three Questions
- What capabilities are we actually giving?
- What problem does this solve that couldn't be solved before?
- What does this enable at a scale not previously possible?
Individual designers → workflow fidelity → Add Your Own Fonts → led with creative freedom. Enterprise teams → governance → Custom Fonts → led with control. Same capability, two positions, both true. Never average two audiences into one generic message.
Adobe
Adobe Type & Typekit
Group Product Marketing Manager|March 2016 – March 2019 · Seattle, WA
Scope
Led marketing, customer experience, and go-to-market for the fonts business with a team that grew to 8 after pitching for expanded scope (absorbed customer support and enterprise sales). Reported to the GM, Fonts & Typography. Charter: simplify and clarify Adobe's typography offering and increase engagement across Creative Cloud.
Positive Highlights
- Initiated and drove the 2018 Typekit → Adobe Fonts rebrand: recognized the removal of activation limits as a rebrand moment rather than a product update, took the case to brand leadership, chose the name Adobe Fonts, directed the new site build, and ran the GTM on a tight Adobe MAX timeline. Result: 40% MAU growth in year one and zero foundry partner losses, repositioning typography from transactional purchase to core membership benefit, ranked the highest self-reported membership value of any Adobe service.
- Quantified the retention case for typography: partnered with Data Science on a causal analysis (run annually from 2019) showing all-app subscribers who used Adobe Fonts churned 42% less the following month, the business case behind every subsequent platform investment.
- Defused three resistance fronts on the rebrand: acquisition employees attached to the startup brand, the web-developer community that had built its workflows on Typekit, and 120+ foundry partners fearing absorption, through individual partner conversations and a reactive messaging guide.
- Migrated paying Typekit subscribers into Creative Cloud entitlements (the riskiest element) smoothly, with no partner attrition events.
- Scaled the library 3K → 36K fonts: owned the foundry-spotlight marketing strategy that made Adobe Fonts the platform foundries wanted their fonts on; MAU grew 35% YoY through the 2018–2022 window.
- Created the marketing strategy behind Adobe's gender-inclusive emoji advocacy (2016–2019): ran media prep for spokesperson Paul D. Hunt (Unicode Emoji Subcommittee; the 2016 gender-inclusive emoji proposal and Gender Legibility Survey) and funded the PR. The work laid groundwork for the 2019 cross-platform gender-inclusive emoji releases, with coverage in Forbes, MIT Technology Review, Wired, Slate, and Mashable.
- Conceived and launched "The Adobe Fonts Show" livestream: pitched senior leadership, secured investment, and produced 56 episodes over 2.5 years on Adobe Live, one of Adobe's most-viewed livestream series.
- Wrote the launch messaging for the five revived Bauhaus typefaces in the global Hidden Treasures campaign with the Bauhaus Dessau Foundation and Erik Spiekermann.
- Expanded the Japan market: Ten Mincho launch, Morisawa partnership, MAX Japan; represented Adobe Fonts in media interviews and events in the U.S. and Japan.
Framework Playbook: The Product Inflection Test: When to Rebrand
- Category change: does the structural change alter what category the product competes in? (Limited subscription service → platform capability. Yes.)
- Brand friction: does the existing name create perceptual friction with the new value proposition? (Typekit's legacy associations. Yes.)
- Narrative anchor: is there a structural moment creating a clean before/after? (Activation-limit removal. Yes.)
Decision rule: all three yes: rebrand. Anything less: ship the product update and protect brand equity. Core insight: a rebrand without a structural moment is just a name change. The moment is the story.
Adobe
Adobe Type & Typekit (post-acquisition)
Senior Product Marketing Manager: Head of Marketing, Typekit + Adobe Type|2012 – March 2016 · Adobe Type PMM from 2012; Typekit marketing added April 2013
Scope
Sole senior marketer for the full typography portfolio following the Typekit acquisition, reporting to the Director of Product. Controlled a ~$1M annual marketing budget across PR retainers, industry sponsorships (TypeCon, Typographics), Adobe MAX presence, and campaign production. Context: Typekit grew from ~100K MAU (web-only, 2011) to ~1.3M MAU (2016) on desktop sync and deep app integration.
Positive Highlights
- Architected Adobe's GTM and press strategy for Source Han Sans (July 2014), the first open-source Pan-CJK typeface, a 4-year, 5-company collaboration co-launched with Google under equal-veto governance, addressing 1.5 billion users. Drafted the launch announcement, built the PR plan with Adobe's Senior Director of PR and Google's PR lead, and served as on-call media spokesperson (CNET, The Next Web, Creative Bloq). Outcome: OS-default status across East Asia, 16K+ GitHub stars, 65,535 glyphs per weight, the OpenType ceiling.
- Won the naming case in a five-company negotiation: built the argument for extending Adobe's "Source" brand, carried by the GM against Google's preference, producing the two-brand release (Source Han Sans / Noto Sans CJK).
- Built Typekit's community-driven marketing strategy: experiential and event marketing, blog editorial with personally sourced creator interviews, and launch marketing built around individual designers, and standardized the format across all subsequent releases.
- Owned the Typekit and Adobe Type presence at Adobe MAX and directed sponsorship strategy across the design industry's key events.
- Received formal media training; served as the type organization's trained press voice.
Framework Playbook: Co-Branded Launch with an Equal-Veto Partner
- Governance first: establish veto rights and decision rules before GTM planning. With equal-veto partners, the launch plan is a negotiation artifact, not a directive.
- Separate the contribution map from the release map: five companies contributed; two released. Credit everyone; coordinate only with releasers.
- Brand compromise > brand victory: a two-name release let both companies tell ownership stories; fight for brand continuity where equity exists.
- Lead the press cycle with the technical superlative: 65,535 glyphs / the OpenType ceiling / "no more tofu," three ready-made journalist angles.
- Spokesperson preparation is part of GTM: one trained voice on call for all major outlets.
Adobe
Creative Software / Adobe Type
Quality Engineer → Lead QE (type design group) → Program Manager → Sr. Program Manager|July 2002 – 2012 · San Jose, CA
Scope
Joined as roughly employee #6,000 (30K+ today); entire tenure within Creative Software / Digital Media. Started in font testing; advanced to Quality Engineering Lead in the type design group, then into program management during Adobe's hyper-growth years.
Positive Highlights
- Tested and shipped releases for Photoshop, Illustrator, InDesign, and Acrobat across multiple major versions.
- Eleven years inside the type organization before marketing it. Foundries and engineers already knew my work when I switched: the technical credibility that later underwrote a marketer's authority in deeply technical rooms.
Independent & Board Leadership
AI product work · executive nonprofit leadership
Builder, Advisor, Board Executive|February 2026 – present · Seattle, WA
Positive Highlights
- Shipped Ramón, an AI styling app on the Claude API, end-to-end: wrote the product requirements from real user needs, rewrote onboarding after user feedback into a six-screen narrative, ran a full UX copy audit, explored three design directions and directed implementation against a high-fidelity handoff spec, and personally owned the technical trade-offs: server-side API security, model selection, structured outputs rendered as interactive UI, and a user-editable persona (prompt-as-product, implemented). Working prototype in daily use.
- Built a second working React app: a curated executive prompt library, making hands-on AI fluency a demonstrated pattern, not a one-off.
- Co-chairing BIMA Bash! 2026, the Bainbridge Island Museum of Art's flagship fundraiser, against an $895K revenue goal: helped secure the museum's first-ever Platinum-tier sponsor, presented the development report to the board, authored all non-art auction copy across a 229+ item catalog, and co-MC of the gala.
- Authored a brand-modernization strategy brief for the BIMA board: a nine-institution benchmark (Guggenheim, Brooklyn Museum, SF Symphony, Natural History Museum London, et al.) across three design-mechanic categories with an evidence-graded investment recommendation.
- Global Advisor, How Women Lead; Member, Chief, organizing the Chief Seattle Summer Social (July 2026).
Education & Leadership Development
- MBA, Marketing · Santa Clara University (2013)
- BA, Political Science · UCLA
- Stanford Online Certificate · AI-Driven Leadership (2025)
- University of Chicago · Strategic Data Storytelling (2025)
- McKinsey Hispanic Executive Leadership Program (2024) · Adobe Leadership Circles (2023) · Women Unlimited LEAD (2016–17)
- Boards & affiliations: Executive Board Member & Fundraising Co-Chair, Bainbridge Island Museum of Art (2025–) · Global Advisor, How Women Lead (2026–) · Member, Chief (2026–)
Selected Writing
Selected from 20+ posts authored for the Typekit / Adobe Fonts blog: launch announcements, designer interviews, and community storytelling from the GTM work described above.
Selected Public References